Video: Hurricane Irma: Updates on cable, and internet service

Video: Hurricane Irma: Updates on cable, and internet service


CLEARING SIDEWALKS AND CROSSWALKS. AS POWER RETURNS, MANY PEOPLE ARE STILL WITHOUT INTERNET ACCESS. OUR TEAM COVERAGE CONTINUES WITH CHANNEL 9’S KEN TYNDALL WHO CHECKED WITH LOCAL SERVICE PROVIDERS ABOUT HOW THEY ARE FIXING THE CONNECTION PROBLEM. Reporter: WE HAVE BEEN HEARING FROM A NUMBER OF FRUSTRATED PEOPLE, STILL WAITING FOR THEIR WI-FI TO COME BACK. WE ARE HERE IN THE SOTO DISTRICT WHERE ONE CUSTOMER FROM SPECTRUM TOLD US HE WORKS OUT OF HIS HOME AND WITH NO WI- FI, IT IS HARD TO DO HIS JOB. WE REACHED OUT TO THE BIG SERVICE PROVIDERS AND ONE SHOWED US WHAT THEY ARE DOING TO RESTORE SERVICE. WE WENT BEHIND THE SCENES TODAY WHERE CENTURY THE TECHNICIANS ARE WORKING HARD TO GET PHONE, INTERNET AND PRISON TV SERVICES FULLY OPERATIONAL. INSIDE THIS BUILDING, THEY ARE HAVING TO USE GENERATOR POWER SINCE ELECTRICITY IS STILL OUT HERE. THOSE SAME POWER OUTAGES TO THEIR CUSTOMERS ARE THE BIGGEST CHALLENGES WHEN IT COMES TO RETURNING OTHER SERVICES. WE HAVE TO WAIT FOR THE POWER TO COME BACK ON. WE NEED TO MAKE SURE IT IS SAFE FOR A TECHNICIAN TO DO THE REPAIRS. Reporter: THESE GIANT BACKUP BATTERIES DRAINED DURING THE POWER OUTAGES AND THEY — POWER OUTAGE AND THEY ARE WORKING TO RECHARGE THEM. IT IS HARD TO TELL A TIMELINE. IT IS ALL GEOGRAPHIC. OFFICE WORKERS ARE HAVING TO USE PERSONAL PHONES AS WI-FI HOTSPOTS. Reporter: DODGER — DOCTOR BRIGITTE WILLIAM SAYS THEY RELY ON SPECTRUM FOR PHONES SO PATIENTS CAN’T CALL HIM. THEY ARE USING FACEBOOK TO TRY TO CONTACT THEM BUT THE BIGGEST PROBLEM IS NO WI-FI. AS AN OPTOMETRIST, OUR PATIENT RECORDS ARE ALL ON A CLOUD-BASED SYSTEM. IT HAS BEEN FRUSTRATING. Reporter: RIGHT NOW, CENTURY LINK IS ASKING CUSTOMERS TO BE PATIENT. ANOTHER SPECTRUM CUSTOMER SAYS THAT IS NOT EASY. WHEN HE TRIES TO CALL CUSTOMER SERVICE, HE GETS A RECORDING

Danny Hutson

Leave a Reply

Your email address will not be published. Required fields are marked *