Self-install using your Telstra Connection Kit – Fixed Wireless


When you placed your NBN order
with Telstra,
you chose to self-install
your new Gateway modem,
and this video
will show you how to do it.
There’s just a couple of things
to consider before you begin.
Firstly, please wait until
your NBN Connection Box is active
before installing
your Gateway modem.
An active Connection Boxis indicated
by the following green lights.
Secondly, if you already have
a traditional phone service
and have decided to move your phone
to the NBN on fixed wireless,
then you need to be aware that
if you have any of these devices
connected to your phone service,including medical alarms or
back-to-base security alarms,
they will no longer workafter you’ve completed
your self-installation.
If you are keeping
your traditional phone service
and just using the NBN
fixed wireless for your broadband,
you can leave your phones
and other equipment
plugged into
your telephone wall sockets.
If you have any concerns around
your phone service and the NBN,
please contact Telstra
on 1800 834 273
to discuss other
installation options.
Now let’s take a closer look
at your Telstra connection kit
and get started.You will have received
one of these connection kits.
Both include the Gateway modem, the
Gateway base, a Quick Start Guide,
a power adaptor,
a Wi-Fi security fridge magnet
and all the cables
needed for connection.
Before you start,choose a location for your Gateway
near your NBN connection box.
Ensure the box is indicating
an active connection
by checking the lights.Now let’s follow
your Quick Start Guide.
Step 1 – Connect the Gateway.Remove the base of the Gateway.Pick up the cable with the red
and yellow plugs on the ends.
Insert the red end into
the red WAN port on the Gateway.
Insert the opposite yellow endinto the UNI-D port
on the NBN connection box.
An email or SMS will have already
been sent to you
identifying which UNI-D port to use.Step 2 – Power the Gateway.Insert the power cable
into the Gateway
and plug the adaptor into the wall.Make sure the power point
is switched on.
The ‘power’ light
should be on and solid green.
If not, turn the Gateway on
by pressing the ‘power’ button.
Wait for the ‘online’ light
on your Gateway to turn solid green.
It can take up to 10 minutesfor the Gateway to register
with the Telstra network
so, please, be a little patient.Step 3 – Connect your devices.Locate the Wi-Fi security fridge
magnet included in the box.
Your Wi-Fi name and passwordare also printed on a removable
sticker on the side of the Gateway.
On your Wi-Fi-enabled devices,search for Wi-Fi networks
to find your Gateway.
Select the name printed
on your Wi-Fi card from the search.
When asked, enter in the password,
which is also on your card.
If you want to maximise
your internet speed,
use an ethernet cable.Connect from any of the yellow ports
on the bottom of the Gateway
to your device’s network port.Now let’s get your phone connected.Option 1.If you choose to keepyour existing traditional home phone
service over copper,
then leave your phones connected to
the existing telephone wall sockets.
Just check that your phone works
by listening for a dial tone,
then there is nothing to do.Your installation is now complete.Option 2.If you choose a home phone service
on the NBN network,
plug your existing home phone
into the green ‘phone’ port.
When the ‘phone’ light
on the Gateway turns green,
you will be able
to make and receive calls.
It can take up to 10 minutes
for the phone to register,
so please be a little patient.Test that your phone works
by listening for a dial tone.
Remember, your Gateway must be on
to make and receive calls.
Installation is now complete,and this is what your Telstra NBN
Gateway set-up should look like.
For information
on recycling your old equipment,
visit the website on your screen.And for more information,
visit telstra.com/welcome,
where you can find
additional help and support,
or call us on 1800 834 273 for
questions and technical support.

Danny Hutson

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