Private Internet Access VPN Review


Gabe Turner: Hi, folks. This is Gabe at Security Baron. Maybe you feel a little bit of anxiety whenever
you have to jump on to a public WiFi network. Well, let’s see if we can ease a bit of that
anxiety as we check out the Private Internet Access, VPN. [music] Gabe: In today’s review of Private Internet
Access, I’m going to look at the pros and cons, features, conduct some speed and leak
tests, review the subscription details, customer support, and finally, that mobile application
so that you have all the information you need to know if Private Internet Access is right
for you. I feel like to see a list of our favorite
VPNs, Google Security Baron best VPN. If you have a question about today’s review,
leave us a comment and I’ll get back to you. The first thing I want to go over in our review
of Private Internet Access are the pros and cons beginning with the pros. Private Internet Access logs hardly any of
your data. We’re quite impressed with the way in which
they protect what you’re doing on your computer. Another element that was really impressive
were the high ratings in both the Apple App Store and Google Play Store. Both iPhone and Android users are enjoying
their experience with the PIA, Private Internet Access mobile application. When it comes to cons, they’re located in
Denver, Colorado, which is a part of the United States, which is a signatory to a host of
international surveillance programs. One could theoretically think about a situation
in which they’re legally forced to hand over your data that of course they don’t actually
keep. The final thing that we will note is that
the reviews that we saw regarding customer support were rather mixed. It doesn’t seem to have the best customer
support experience. Now that we’ve gone over the pros and cons
of Private Internet Access, let’s check out its features beginning with data logging. Data logging is something you don’t want at
all with your VPN. To a certain extent, you don’t want to even
with the VPN company itself. This is where Private Internet Access does
better than most because not only do they not log the IP addresses you use, the sites
you visited, but they also don’t even log that you log into the VPN, or how long you
used it. They do a really great job of protecting your
data in that sense, and it does make me feel a little bit better about them being located
right here in the good old USA. The next feature that we’ll talk about with
Private Internet Access is the kill switch feature. I know that name is a little bit aggressive,
but it does mean something positive. It means that if your VPN goes out for any
reason, it will automatically disconnect everything so you don’t have to worry about being exposed
with whatever you are doing on your private network. It’s also referred to as a network lock feature. It’s just something to protect you and whatever
software and websites you are using on your VPN. If you’re someone who wants to be both on
a public and private network at the same time, something referred to as split tunneling,
you will not be able to do that with Private Internet Access. It’s all or nothing with Private Internet
Access and no split tunneling. The final feature that we’ll discuss today
with Private Internet Access is Netflix. Whether or not you can use it? The answer is maybe. There’s a constant battle between Netflix
VPNs and with Private Internet Access. They do not seem to have found the key to
have it, be a constant thing that you can do. Maybe you’ll be able to use Netflix, but we
can’t say that you’ll generally be able to torrent. To summarize the features for Private Internet
Access, you’ve got logging data? No, doesn’t happen. When it comes to the kill switch feature,
they do have one fortunately, but you will not be able to split tunnel. When it comes to Netflix, just maybe, luck
of the draw. When it comes to torrenting, yes, you will
be able to torrent using Private Internet Access. Let’s do some testing of the Private Internet
Access, VPN. There are a lot of factors that go into affecting
the speed of any particular Internet service. Just to provide some transparency, I used
an Asus VivoBook and a MacBook Air in Brooklyn on the optimum network. That’s what I was using in order to conduct
these speed tests. Looking at the speed tests, Private Internet
Access performed better on my Windows computer than it did on my MacBook. While I was super pleased that Private Internet
Access didn’t create any latency at all on my Mac, it did slow down download speeds by
about 65 percent, which is a bit higher than average, while upload speed was slowed down
by 30 percent, which is pretty middle of the road. On the Windows computer however, the download
speed only slowed by less than 15 percent and the upload speed by a little over 5 percent. If I had to choose, I’d recommend Private
Internet Access to a Windows user over a Mac user, if you’re looking for a super speedy
connection. The next test that we’re going to do for Private
Internet Access is the domain name server leak test or DNS leak test, for short. That’s what you do a thousand times a day
when you type in google.com, wikipedia.com, is the actual IP address underneath that search. Fortunately, there were no leaks when we tested
Private Internet Access and all my web traffic is data encrypted. The final test that we run on Private Internet
Access is the WebRTC leak test. WebRTC means Web Real Time Communications. That is basically when two computers connect
directly to one another without going through a server, something you do for something like
video chatting, transferring large files. Honestly, it’s the default for a lot of programs
that you used to use in browsers like Chrome, Firefox, Opera. You want to make sure that your private IP
address remains just that private when you’re doing any of those functions. Fortunately, with Private Internet Access,
there were no WebRTC leaks. That private IP address that is on my site,
when I connect directly with someone else, remain private. Let’s check out the subscription options with
the Private Internet Access. There are three. You do monthly $695, yearly $3,995 and two-year
contract $6,995. You’re looking at some pretty steep discounts
if we’re willing to lock yourself in with Private Internet Access. Don’t worry, you got a seven-day money-back-guarantee
if you don’t like the service that you get with them as a VPN provider. What do they provide? Well, they provide switching between unlimited
numbers of servers. You can use an unlimited number of devices
and you get 10 simultaneous connections. Not only that, but you have a host of manual
configurations in supported browsers to use with Private Internet Access. Let’s look at the customer support for Private
Internet Access. You only have a couple of ways to get in touch
with the company. You can either check out their online Help
Center, which actually isn’t the way getting in touch, rather, just getting maybe some
answers to your questions. You can fill out an online form, but I would
love to see something like a live chat feature, something that gives you a little bit more
of a sense of urgency or immediacy with whatever concerns you might have. Looking at the Amazon reviews, it gets a 3.6
out of 5-star rating, which is pretty decent, and of the reviews that mentioned customer
support specifically, a little bit over 60 percent of those are positive. With most people saying, “OK, yeah, they got
in touch with us relatively quickly,” but then you have a not insignificant percentage
of people saying, “Hey, we didn’t really get the information we needed or took a long time
to get back to us.” That’s something you don’t want to see with
your VPN provider. When it comes to customer support, it seems
to be a bit of a mixed bag. The final thing we’ll go over today looking
at Private Internet Access is the application which can be found Windows, Mac, Linux, Chrome,
a host of places, but what we’ll specifically talk now about the mobile application, which
fortunately for us has tremendous reviews, getting a 4.6 in the Apple App Store and a
4 in the Google Play Store. People love it on mobile, which is pretty
great because a lot of the browsing that we do these days happens to be on our mobile
phones. You just want that experience across platforms
to be intuitive and smooth and you’re clearly getting that with it on iPhone and Android. Now I want to recap my experience with Private
Internet Access, beginning with some of the things that I like. It starts with the data logging policy. They really are ahead of many of the other
companies when it comes to data logging, and the fact that they don’t really do any of
it. You can feel pretty safe with them having
your data. Another thing I love is the seamless, smooth,
intuitive process of going between platforms with their application. You know that if you’re on Linux, or Chromebook,
or your iPhone, you’re going to have a pretty solid experience with their application. When it comes to things I didn’t like so much,
that really begins with the customer support. You don’t really have a timetable for when
you’re going to get a response. There’s really only one way to contact them. When you’re looking at VPNs, there can be
times in which you need urgency, you have some immediacy with your issues and you definitely
want a customer support team which is going to get back to you immediately. When it comes to Netflix, the fact that you
can sometimes get it is not really enough. I really didn’t like that you don’t have a
split tunneling option. Those are some things to be aware of in regards
to Private Internet Access. [background music] Gabe: That concludes our review of Private
Internet Access, VPN. If you appreciate today’s video, give us a
like and hit that subscribe button. As always, this is Gabe at Security Baron. Be secure.

Danny Hutson

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