Inside Amy Schumer – Calling the Cable Company

Inside Amy Schumer – Calling the Cable Company

Is the internet
working for you? Mmm, let me see. No. Give me my phone, I’ll call. Uh, maybe it’s better
if I call. No, I know what you’re thinking,
but I’m not gonna freak out. I’m in like
a really good place. You sure? Oh my God, it’s a phone call,
like, relax. ♪ You got this, girl. (line tone ringing) (woman)
Please listen carefully as our menu has changed. For English,
please press one. English. Are you currently
a Time Warner Cable customer? Yes. Do you want help
with your account? Yes. Did you say you want
to add a land line? Representative. All of our representatives
are busy. Please hold for the next
available representative. (Muzak playing) Thank you for calling
Time Warner Cable. This is Janardhan, may I have
your account number, please? Okay, it’s 1-6-1-9– Please hold while I look up
the first half of your account number. Oh, yeah, that doesn’t
make any sense. Please don’t leave me– Hello? (Muzak playing) Aah, you’re fine. Come on, God. (dial tone) Hello, Janardhan, Janardhan! No, (bleep) no (bleep) ass
(bleep) my whole (bleep). Janardhan! F… (bleep)! (wind howling) English. Representative. Person! Human person! (whimpering) Thank you for calling
Time Warner cable. This is Janardhan,
may I help– 1-6-1-9-6-3-4. I need your account number,
please. Janardhan, just be real
right now, man. Be real! Ma’am, let me transfer you
to our transfer department. Please hold for… No-no-no-no-no! No-no-no-no-no-no-no-no-no-no! No, Janardhan! Janardhan! (bleeps). I mean, I was gonna go back
to school but like, for what? Like, for what? We’re all going to
the same place, anyway. We have our relationships. Like that’s all we have
in this world. That’s who we are. (beeping) (Janardhan)
We’ll need the serial number of the first modem
you ever owned. (bleep) you, Janardhan! (bleep) you. And what was the nickname your mother gave you
when you were seven? I know you’re probably
like a really good guy. It’s not your fault,
you’re probably like– You have interests
and you probably have like a family or like a cat
or something, but like– (bleep) you. (sobbing) Like, why are you doing this
to us, Janardhan? (crying) ♪ ♪ But I’m in so deep ♪ ♪ You know I’m such
a fool for you ♪ ♪ You got me wrapped around
your finger ah ha ha ♪ ♪ Do you have
to let it linger? ♪ ♪ Do you have to,
do you have to ♪ ♪ Do you have
to let it linger? ♪ ♪ Oh I thought
the world of you ♪ ♪ I thought nothing
could go wrong ♪ ♪ But I was wrong ♪ ♪ I was wrong if you ♪ ♪ If you could get by ♪ ♪ Trying not to lie ♪ I love you, Janardhan. I love you too, Mrs. Scuva. (whispers)
Do it. ♪ And I wouldn’t
feel so used ♪ (gunshot) (beeping) Oh, the router just needed
to be restarted.

Danny Hutson

100 thoughts on “Inside Amy Schumer – Calling the Cable Company

  1. I had to call the cable company for a family member who didn't understand about their problem. I don't have cable, but I hate remembering how it was! Anyway, I had the usual nightmare experience. Then, I learned something…check this out: Instead of being on hold Forever, just go down to your local office for your cable company, and be Up In Their Face… You know, the place where you take your cable box back to when you move, to get your deposit refund back! They will treat you a lot differently when they have to deal with you In Person!! Oh, and if you do that, try not to be pissy mad at them. Just ask for the manager, and ask for what you want (service fixed, whatever). Then, say that you want credit on your account for your inconvenience of coming down there in person, because you didn't want to die staying on hold forever!

  2. russia too. i dont think gov. should be controlling art. hollywood should protest but the get paid to much to fight. i am no better

  3. I know a person who'd had an incredibly bad experience with TWC. But, in the world of the Internet and push-button phones, I'd say my experience with TWC the last 10 years has been fairly simple and it was remedied easily.

  4. And when your spouse calls, it takes 3 minutes, and you feel like strangling them because of their luck.

  5. Please hold while I look up the first half of your account number.
    Yeah, that doesn’t make any sense. Please don’t leave me. Hello?! ?

  6. I worked as a customer care rep for the North Americas and there was once a lady who had technical issues with her computer and was so frustrated with the inability of the previous reps to help her out, she broke down uncontrollably. I had to first calm her down, made sure she had a glass of water and that she was sitting down and made sure her issue was resolved even though it was not my area of work. it gets surprisingly emotional over some calls and I wish both customers and reps would empathise with each other more.

  7. I'm Indian and the story is exactly the same in India, except the customer care person is also Indian and I have totally called them motherfucker at least a couple of times.

  8. Why their menu is always at the stage of BEING JUST CHANGED? I used to be a medical biller calling insurances and they always say that.

  9. how sure was she that the call center was in India we all know that the better call centers are over here in the Philippines.

  10. There is a worse scenerio, imagine doing this for your hard of hearing parents;
    Me: How long has you internet been down dad?
    Dad : oh dont know.
    Guy: have you tried restarting your router.
    Me: ok the guy wants to know have you restarted your router?
    Dad: my what?
    Dad: whats a router?
    Mum: Dont raise your voice at your father and I have no idea what my scooter has got to with this.

    This continues for the next 40 mins and ends with me crying the cable guy confused and my parents berating me for being dramatic and too emotional.

    Im 43.

  11. OMG! This is exactly how it works in the UK when trying to solve, well, literally anything! I had a couple of flashbacks…

  12. I just noticed all the comments are from 3 or 4 years ago at least… did people stop watching Amy after it came out that she was stealing jokes and material?

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