CenturyLink’s Error Causes Months of Headaches for Fargo Woman

CenturyLink’s Error Causes Months of Headaches for Fargo Woman


ONE, DON’T GO THERE.” A FARGO WOMAN WANTED INTERNET SERVICE BECAUSE IT WAS SUPPOSED TO BE CHEAP…. WHAT SHE GOT INSTEAD WAS MONTHS OF HEADACHES… THOUSANDS OF DOLLARS WASTED… AND HOURS A DAY SPENT ON THE PHONE. GOOD EVENING EVERYONE, THANKS FOR JOINING US. THAT WOMAN’S HASSLES ARE LINKED TO CENTURY LINK’S BILLING AND SERVICE…… VALLEY NEWS TEAM’S BRADFORD ARICK WENT TO WORK FOR THIS WOMAN, WHO HAD 4 ACCOUNTS OPENED UNDER HER NAME… SOFIA VARGAS HAS ESSENTIALLY 3 JOBS…A CNA… ANOTHER PART TIME POSITION… AND THIS… NAT POP “A CUSTOMER SERVICE REP WILL BE WITH YOU SOON” “I HAD 4 ACCOUNTS OPEN. ONE FOR INTERNET, 1 FOR INTERNET AND PHONE, 1 FOR INTERNET, PHONE AND DIRECTV AND 1 BUSINESS ACCOUNT.” VARGAS SWITCHED TO CENTURYLINK INTERNET IN JANUARY…..SHE MADE THE MOVE BECAUSE OF A LOWER COST. WHAT SHOULD HAVE BEEN FAST STREAMING SPEEDS… QUICKLY BECAME A NIGHTMARE. “I’VE BEEN TRYING TO CLOSE THOSE ACCOUNTS BECAUSE THEY WERE NEVER OPENED BY ME.” VARGAS TRYING TO RIGHT THE WRONG DOING IS DIFFICULT. SHE SAYS SHE GETS PUT ON HOLD FOR HOURS A DAY… AND WHEN SHE FINALLY GETS THROUGH, THE CUSTOMER SERVICE REPS JUST PASS THE BUCK. “I CAN’T CANCEL SERVICE OR ELSE THEY SAY THAT THEY’RE GOING TO REPORT ME TO CREDIT CONSUMER SERVICES OR THEY WANT 200 DOLLARS FOR SERVICE DISCONNECT FEE.” VARGAS VARGAS SAYS SHE KEEPS PAYING… TO THE TUNE OF OVER 400 DOLLARS A MONTH. SHE SAYS DOES NOT WANT TO GIVE UP THE FIGHT TO GET BACK WHAT’S RIGHTFULLY HERS. AFTER TALKING WITH SOFIA TODAY… I MADE SOME CALLS TO CENTURY LINK. THE REGIONAL COMMUNICATIONS MANAGER, WHO’S IN SIOUX FALLS, SAYS SHE WAS SHOCKED WHEN I TOLD HER ABOUT THIS SITUATION. SHE SAID SHE WOULD CONNECT SOFIA WITH SOMEONE HERE IN FARGO TO REMEDY THIS SITUATION AS QUICKLY AS POSSIBLE. BUT MIKE… STEPHANIE… IT’S INTERESTING THAT IT TOOK THE MEDIA GETTING INVOLVED TO FINALLY GET SOME HELP FOR THIS WOMAN. THANKS, BRADFORD. STAY WITH VALLEY NEWS LIVE, WE’LL FOLLOWUP TO SEE IF SOFIA VARGAS GETS WHAT SHES WANTS..

Danny Hutson

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