Adafruit Customer Support Forums

Adafruit Customer Support Forums


Need help with your project? It’s easy to
get assistance with your Adafruit purchases from our Technical Support Engineers in the
Adafruit Forums. First, log in with your Adafruit username
and password or create an account if you haven’t already. Click the video above to find out
more about making an Adafruit account. Once you are logged in, do a search for the
issue you’re having. It’s likely the answer is waiting for you.
But if you can’t find it quickly, just make a new post.
Select the closest forum subject and click “new topic.”
If you’re not sure, you can post in “general project help.”
In your message, tell us what product you need help with by linking us to the product
catalog. If it’s a problem with a kit, describe precisely
the version you purchased and the problem you are having.
Post clear photographs of the front and back of your circuit, as well as any connections
to the board so that we can help you troubleshoot. You can upload photos by using the “upload
attachments” button under the message editing window.
If your photos are too big, resize them to about 800×600.
For software compiling or upload problems, post the complete text of any error messages
you see. Be sure to scroll to the top of the IDE’s
output window to get ALL of the text. If there is a lot of text, use the “code”
button and paste the text between the tags so that it formats nicely.
For other software problems, tell us what sketch you are running. If it is sample code
from a tutorial, include a link to that tutorial page. For library example sketches, tell us
the name of the library and the example you are using.
For all other programs, post the output from the serial monitor. Again, if there’s a lot
of output, use that code button when posting. Describe the symptoms of the problems you
are having as specifically as possible. If necessary, include a link to a YouTube video
of your circuit’s behavior . Instead of piggybacking on existing threads,
be sure to create a new thread for your issue so our team can follow up effectively.
We hope the Adafruit Forums will get your projects back on track quickly so you can
share your latest designs! You can do that on the forums too– on the
sticky thread at the top of each category — we can’t wait to see how your project turned
out! Thanks for watching, and subscribe for more
customer support videos from Adafruit.

Danny Hutson

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